e-NABLE Web Central

Requesting a device

For people who need a device, and for parents, family members, carers, teachers, and clinicians asking on someone's behalf.

Sending a request

Click Request a device. The form has six short parts:

  1. Who it's for: their first name, age, and your relationship to them.
  2. About the hand or arm: which side, and which description fits best. A follow-up question may ask whether the wrist or elbow bends; that tells us which kind of device will work.
  3. Sizing photos: see below.
  4. The device: we mark a suggestion based on your answers. If you're not sure, leave it; your volunteer will help you choose. You can also tell us favorite colors or themes.
  5. About you / where you are: so we can find volunteers near you.
  6. Sharing: whether e-NABLE may share photos of the finished device.

If you're new, your free account is created in the same step. We'll email you a link to confirm your address. Matching starts as soon as you click it.

Taking good sizing photos

Volunteers use photos to work out the right size, so they make a big difference:

  • Lay both hands or arms flat on a table and take the photo from directly above.
  • Put a ruler or tape measure right next to them.
  • Take one with the palm down and one with the palm up.
  • Keep faces out of the pictures.

One photo is enough to get started. You can add more any time from your request page. There's also a short video showing how.

What happens next

  • We invite the e-NABLE volunteers closest to you who make that kind of device. If someone nearby can meet in person, they're asked first.
  • The first volunteer who's available takes your request. You don't need to approve anything. We email you their name and contact details, and they'll get in touch.
  • You can message your volunteer on your request page. You'll get an email whenever they post an update.
  • When the device is handed over or shipped, we'll ask you to confirm it arrived, or to ask for an adjustment if the fit isn't right.

If it's taking a while

  • If no one is available nearby, we keep inviting the next-closest volunteers every few days.
  • After a week, a coordinator personally looks for a volunteer, and we may suggest a nearby e-NABLE chapter.
  • If you haven't heard from your volunteer, press I need help on your request page. A coordinator will step in.

Repairs, resizes, and growing kids

Children often need a bigger device as they grow. On a completed request, click Request a follow-up. Your details are filled in, and your previous volunteer is asked first.

Closing a request

If you no longer need a device, open your request and choose Close this request. It's no problem at all.

Documentation for e-NABLE Web Central version 2.3.0.