Privacy and safety

Who can see what, and how we keep families and volunteers safe.

Who sees what

Information Before a match After a match
Recipient's first name and age Approved volunteers Family, volunteer, coordinators
City, region, country, approximate distance Approved volunteers Family, volunteer, coordinators
Sizing photos, description Approved volunteers Family, volunteer, coordinators
Family's full name, email, phone, street address Coordinators only Matched volunteer and coordinators
Volunteer's full name, email, phone Coordinators only Matched family and coordinators
Messages and updates n/a Family, volunteer, coordinators

Phone numbers are shared only if you chose to share them (on your account page). Street addresses are optional and only used for shipping or meeting up.

Photos

  • Photos are never public. They're only shown to the people above.
  • We remove hidden location data (GPS) when photos are uploaded.
  • Please leave faces out of sizing photos.
  • Families choose whether e-NABLE may share photos of the finished device publicly.

Volunteer approval

New volunteers are reviewed by a coordinator before they can see any requests, because many requests involve children. Volunteers confirm that they're 18 or older and agree to the community guidelines.

Meeting in person

Meet in a public place, such as a library or community center, or at the family's home with a parent or guardian present.

Deleting your account

On your account page, choose Delete my account. Your name, contact details, and location are removed. Anonymous records of requests remain so e-NABLE can count the devices delivered.


Documentation for e-NABLE Web Central version 2.3.0.